Finance GM Boosts Stock Potential with New AI Partnership That’s Changing Cars Forever
Exciting news is happening in the automotive world! General Motors (GM) is teaming up with NVIDIA, a giant in artificial...
Finance Dow Jones Futures Slip as Key Economic Decisions Loom: Market Update
The excitement of the stock market's recent gains was momentarily interrupted on Tuesday as major indexes faced noticeable declines. Investors...
Finance GOOG Stock Faces Challenges Amid Market Changes: Is Alphabet Preparing for a Shift?
The world of investing can be exciting, and lately, one stock that has been on a lot of people's minds...
Finance Federal Reserve Meeting: What You Should Know Before March Decisions
The Federal Reserve is gearing up for an important meeting this March, and many people are curious about what decisions...
Leadership Trump vs. Biden: Where 2024 Presidential Candidates Stand On Social Security, Medicare
Rejecting Trump's proposition categorically, President Joe Biden unveiled a budget blueprint that would bolster Medicare and Social Security. One supporter...
Crime The Man known as “Blue Plaid Sprayer,” Arrested for the Jan 6 Riot
Another of the Jan 6 rioters was arrested after more than two years of online investigation into the riot. ...
Crime Kansas Arrests Related to the Jan 6, 2021, Capitol Riot
Many people living in Kansas have been arrested for the “Stop the Steal” rally that took place on Jan 6,...
Management Gov. Kelly Announced Three Personal Changes to her Administration
Governor Laura Kelly announced three changes in her office based on her personal preferences. The changes were announced on Jan...
Politics Floridians could have gotten $120 to help feed their kids. The state wasn’t interested
Florida Opts Out of Federal Program Providing Grocery Assistance to Needy Families: Summer...
Military Failure to Stop the Conflict Now Turned into War: Failure for Biden Administration
The U.S. has been waging a war in the Middle East with airstrikes in three countries. The military expense in...
Politics The New Surfaced Deposition Video: Trump’s Attempt to Save the World from “nuclear holocaust” and More
A new video of Trump has surfaced from an April 2023 deposition of a fraud suit case against him by...
Politics Andrew Cuomo in a Legal Battle with Attorney Letitia over His Sexual Harassment Case
Andrew Cuomo, the former Governor, filed a complaint against New York Attorney General Letitia James. The complaint was filed regarding...
Politics The Ongoing Legal War has Left Both Sides Impatient as the Elections are On-Top
Federal judge Tanya Chutkan rejected Trump's plea to hold Jack Smith in contempt over his election interference case. Defense's Accusation...
Crime New Mexico Lawmakers Determined to Impeach the Governor over Gun Restrictions
Two Republican legislators have aimed to impeach Gov. Michelle Lujan Grisham over her decision to restrict firearms in some public...
Politics Trump’s Victory in Iowa: DeSantis and Haley Determined to Stay in the Race for Presidential Election
With Trump's victory in the Iowa Caucuses on Monday, DeSantis and Haley remain the two candidates now battling for the...
Politics Joe Tacopina’ Withdrawal from Trump’s Legal Team During Two Major Cases Against Him
Trump's highly influential lawyer has decided to withdraw from his cases on Monday. Joe Tacopina, who has been Trump's lawyer...
The 5 Best Ways to Deal With an Upset Customer
Regardless of your business, there will be the inevitable situation where a customer is dissatisfied with your product or service. It...
What Can the Mandalorian Teach You About Your Customer Service?
The Mandalorian. The blockbuster hit on the Disney Channel. A keen and faithful observer can see many takeaways that relate...
All Three Suspects Arrested in the Murder of the Young Texas Couple
The third suspect has been caught in the brutal murder of a Texas young couple. A woman, who is expected...
How Good Service In a Restaurant Affects Your Family Budget
You know the drill…money is tight so your spouse tells you to not spend too much. No more $15 lunches,...
Do This Instead of Worrying About a Good NPS Score
Net Promoter Score®, or NPS, measures customer experience and predicts business growth. This proven metric transformed the business world and...
What Does an Allergy Have To Do With Customer Service?
Those of us in the customer service industry focus much on procedures, ease of use, product availability, and the steps...
How Dunkin Donuts Made the Super Bowl Better – Tip #27
Earlier today I got into a silly conversation with a friend about one of the biggest issues that we face...
How to Be a Better Retail Customer During the Holidays
The “holidays” are everyone’s favorite time of year. Time to share a meal with great company, whether family, friends, or...
4 Ways to Stop Being a Business of NO
You took out a big loan to open your business; maybe even got a second mortgage on your home. Then,...
Every Great Leader Has an Experience Book. Do You?
The actions of leaders should focus on common-sense decisions. A good “business-sense”, extensive life experience, having a good judge of...
12 Rules to End Bad Customer Service – Part 1
Much has been said and written about the “secret to customer service”. Do this, don’t do that. Customers want this...
Here’s How to Keep Customers Coming Back for More
A long-term repeat customer is the goal of every business, one who continues to purchase from you time and time...
How to Use the Starfish Story to Grow Your Business
One day a man was walking along the beach when he noticed a boy picking something up and gently throwing...
Make Your World Revolve Around The Customer – Tip #24
Customers need to know that you have their best interests at heart. As business owners or managers, we get too...
Why Are You Hating on Your Customer So Much?
My ham and cheese omelet was delicious, cooked perfectly, and piping hot. Bite after bite I tore into the food...
8 Reasons Why Customer Service Will Never Be Perfect
Stop, just stop it. You’re not perfect and neither are the people you have working for you. And don’t even...
6 Reasons Why Senior Managers Get So Soft
Remember that guy you used to work with years ago, the one that was always “burning the midnight oil”, and...
5 Questions That Prove How Ethical You Really Are
Look, look, there he is. Yeah, I see ‘em. Come on, let’s go – we gotta head him off before...
Big or Small Customers, Which is More Important?
We must nurture each customer as we do each flower in our garden. Yes, there are the larger and more...
Do We Really Have to Tip for This?
I don’t like seeing tip cups on store counters in coffee shops. Some think it’s tacky, but others think it’s...
Your Customers Don’t Deserve To Be Treated This Way
It was the attitude I disliked the most. Why do they feel this way? Where did they get their lack...
The 3 Best Ways to Deliver the Truth
Today’s guest post is from Alyson Sia. She discusses the 3 best ways a business can discuss issues with their...
This Is Why You Can’t Fill That Position
You have a hard to fill open position at your job. Even after interviewing candidate after candidate, the spot has...
But the Other Guy is Really at Fault
In a recent post from my friend and colleague Shep Hyken, he speaks about the poor service he received at a high-end...
Is Your Customer Service Team Still Wearing Blinders?
Blinders. They’re used on racehorses to keep their focus on running straight ahead and to not be distracted by the...
IRS Will Enforce 1099-K Reporting Of Cash App, Venmo, Zelle, And PayPal Transactions
IRS Implements 1099-K Reporting Requirement for Payment Apps in 2024, Targeting More Accurate Financial Disclosures In 2024, the IRS is...
Keep Moving Forward Through These Difficult Times
…my thoughts on the Coronavirus and what comes next. Keep Moving Forward Through These Difficult Times Because of the Coronavirus, I...
He’s So Darn Good The Competition Wants to Steal Him
The moment I entered the door he looked at me and smiled. “Good morning, welcome to Dunkin’ Donuts. Are you...
35 Reasons Why You’re Not a Good Leader – Part 1
You think you’re a good leader. You have the position, the title, and the power. You’re the boss. But your...
32 Ways To See If You Can…
If you can smile for every customer even though you recently faced your own personal tragedy, If you can keep...