Finance Federal Reserve Cuts Key Interest Rate as Inflation Persists
The Federal Reserve has made a significant decision to cut its key interest rate by a quarter-point, an action that...
Finance Mega Millions Numbers Revealed: Jackpot Hits $825 Million
The excitement is building for Mega Millions players everywhere as the jackpot has soared to a staggering $825 million! This...
Finance Ripple’s RLUSD Stablecoin Hits Global Exchanges Amid Investor Excitement
Ripple's much-anticipated stablecoin, RLUSD, has officially launched on global exchanges, creating a buzz among investors and cryptocurrency enthusiasts. This new...
Finance IRS Reveals 2024 Tax Brackets: What You Need to Know for Tax Season
The Internal Revenue Service, or IRS, has announced the 2024 tax brackets and deductions, and there are some important changes...
Leadership Trump vs. Biden: Where 2024 Presidential Candidates Stand On Social Security, Medicare
Rejecting Trump's proposition categorically, President Joe Biden unveiled a budget blueprint that would bolster Medicare and Social Security. One supporter...
Crime The Man known as “Blue Plaid Sprayer,” Arrested for the Jan 6 Riot
Another of the Jan 6 rioters was arrested after more than two years of online investigation into the riot. ...
Crime Kansas Arrests Related to the Jan 6, 2021, Capitol Riot
Many people living in Kansas have been arrested for the “Stop the Steal” rally that took place on Jan 6,...
Management Gov. Kelly Announced Three Personal Changes to her Administration
Governor Laura Kelly announced three changes in her office based on her personal preferences. The changes were announced on Jan...
Politics Floridians could have gotten $120 to help feed their kids. The state wasn’t interested
Florida Opts Out of Federal Program Providing Grocery Assistance to Needy Families: Summer...
Military Failure to Stop the Conflict Now Turned into War: Failure for Biden Administration
The U.S. has been waging a war in the Middle East with airstrikes in three countries. The military expense in...
Politics The New Surfaced Deposition Video: Trump’s Attempt to Save the World from “nuclear holocaust” and More
A new video of Trump has surfaced from an April 2023 deposition of a fraud suit case against him by...
Politics Andrew Cuomo in a Legal Battle with Attorney Letitia over His Sexual Harassment Case
Andrew Cuomo, the former Governor, filed a complaint against New York Attorney General Letitia James. The complaint was filed regarding...
Politics The Ongoing Legal War has Left Both Sides Impatient as the Elections are On-Top
Federal judge Tanya Chutkan rejected Trump's plea to hold Jack Smith in contempt over his election interference case. Defense's Accusation...
Crime New Mexico Lawmakers Determined to Impeach the Governor over Gun Restrictions
Two Republican legislators have aimed to impeach Gov. Michelle Lujan Grisham over her decision to restrict firearms in some public...
Politics Trump’s Victory in Iowa: DeSantis and Haley Determined to Stay in the Race for Presidential Election
With Trump's victory in the Iowa Caucuses on Monday, DeSantis and Haley remain the two candidates now battling for the...
Politics Joe Tacopina’ Withdrawal from Trump’s Legal Team During Two Major Cases Against Him
Trump's highly influential lawyer has decided to withdraw from his cases on Monday. Joe Tacopina, who has been Trump's lawyer...
The “Shot Heard Around New York State” Protest is to be staged again on Saturday
A statewide protest has been planned for the upcoming Saturday to remember the anniversary of the NY SAFE ACT. The...
NYC Assemblywoman Demands the Closing of the Borders as a Solution to the Migration Crisis
The incident that took place in Brooklyn High School, demanded the closing of the southern border. After the mayor of...
You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry
I watched her smile at everyone who passed her. Her gaze fell naturally on each person and she took the time to...
Will You Keep Your Next Customer Forever?
Do you start off your interaction with every customer as if you plan on having their business for a long...
Which 5 Traits Would You Choose to Build the Ideal Customer Service Agent?
We scour resume after resume in search of the best candidate. But, as a service provider, we never truly know the applicant’s...
Read How CD Baby Turns a Mundane Email Into an “Exceptional Conversation”
Correspondence from most members of the retail industry is reduced to little more than a form letter with a few...
Good Leaders Never Want To Be On the Email Chain – Tip #32
I once worked for a boss who led through intimidation. Whenever there was an issue to be resolved or a...
8 Things That Prove You’re Not Ready to be a Manager
Those not in management think a manager’s job is easy. You get to “come in or leave when you want”,...
Why Great Service is a Trap That Will Ruin Your Business
It’s the age-old mantra: “Provide great service and customers will come.” But is that really true? In this article, we’ll...
The Best Companies Do This Even When They Don’t Have To
Buffer, one of the industry-leading apps used to schedule and share content on social media, recently had a “bug” that...
Simple Yet Effective Ways to Enhance the Experience of Your Customers
Last weekend, my wife, daughter, and I spent a lovely afternoon at a local farm, which also happened to be...
New Laws Regarding ADU a Game-Changer for California Housing
The new year needs new updates in laws, one such pertains to the existing laws of ADU. ADU stands for...
This is How You Can Tell You’re a Customer Service Professional
Many hold the title but never seem to accomplish the task. Some tout the certification letters after their name but...
At Least Grumpy Old Guys Know What Great Customer Service Is
As I’ve gotten older, I better understand why many “old folks” (speaking from the viewpoint of me as a kid)...
The 5 Best Ways to Deal With an Upset Customer
Regardless of your business, there will be the inevitable situation where a customer is dissatisfied with your product or service. It...
What Can the Mandalorian Teach You About Your Customer Service?
The Mandalorian. The blockbuster hit on the Disney Channel. A keen and faithful observer can see many takeaways that relate...
All Three Suspects Arrested in the Murder of the Young Texas Couple
The third suspect has been caught in the brutal murder of a Texas young couple. A woman, who is expected...
How Good Service In a Restaurant Affects Your Family Budget
You know the drill…money is tight so your spouse tells you to not spend too much. No more $15 lunches,...
Do This Instead of Worrying About a Good NPS Score
Net Promoter Score®, or NPS, measures customer experience and predicts business growth. This proven metric transformed the business world and...
What Does an Allergy Have To Do With Customer Service?
Those of us in the customer service industry focus much on procedures, ease of use, product availability, and the steps...
How Dunkin Donuts Made the Super Bowl Better – Tip #27
Earlier today I got into a silly conversation with a friend about one of the biggest issues that we face...
How to Be a Better Retail Customer During the Holidays
The “holidays” are everyone’s favorite time of year. Time to share a meal with great company, whether family, friends, or...
4 Ways to Stop Being a Business of NO
You took out a big loan to open your business; maybe even got a second mortgage on your home. Then,...
Every Great Leader Has an Experience Book. Do You?
The actions of leaders should focus on common-sense decisions. A good “business-sense”, extensive life experience, having a good judge of...
12 Rules to End Bad Customer Service – Part 1
Much has been said and written about the “secret to customer service”. Do this, don’t do that. Customers want this...
Here’s How to Keep Customers Coming Back for More
A long-term repeat customer is the goal of every business, one who continues to purchase from you time and time...
How to Use the Starfish Story to Grow Your Business
One day a man was walking along the beach when he noticed a boy picking something up and gently throwing...
Make Your World Revolve Around The Customer – Tip #24
Customers need to know that you have their best interests at heart. As business owners or managers, we get too...
Why Are You Hating on Your Customer So Much?
My ham and cheese omelet was delicious, cooked perfectly, and piping hot. Bite after bite I tore into the food...
8 Reasons Why Customer Service Will Never Be Perfect
Stop, just stop it. You’re not perfect and neither are the people you have working for you. And don’t even...