Finance Federal Reserve Cuts Key Interest Rate as Inflation Persists
The Federal Reserve has made a significant decision to cut its key interest rate by a quarter-point, an action that...
Finance Mega Millions Numbers Revealed: Jackpot Hits $825 Million
The excitement is building for Mega Millions players everywhere as the jackpot has soared to a staggering $825 million! This...
Finance Ripple’s RLUSD Stablecoin Hits Global Exchanges Amid Investor Excitement
Ripple's much-anticipated stablecoin, RLUSD, has officially launched on global exchanges, creating a buzz among investors and cryptocurrency enthusiasts. This new...
Finance IRS Reveals 2024 Tax Brackets: What You Need to Know for Tax Season
The Internal Revenue Service, or IRS, has announced the 2024 tax brackets and deductions, and there are some important changes...
Leadership Trump vs. Biden: Where 2024 Presidential Candidates Stand On Social Security, Medicare
Rejecting Trump's proposition categorically, President Joe Biden unveiled a budget blueprint that would bolster Medicare and Social Security. One supporter...
Crime The Man known as “Blue Plaid Sprayer,” Arrested for the Jan 6 Riot
Another of the Jan 6 rioters was arrested after more than two years of online investigation into the riot. ...
Crime Kansas Arrests Related to the Jan 6, 2021, Capitol Riot
Many people living in Kansas have been arrested for the “Stop the Steal” rally that took place on Jan 6,...
Management Gov. Kelly Announced Three Personal Changes to her Administration
Governor Laura Kelly announced three changes in her office based on her personal preferences. The changes were announced on Jan...
Politics Floridians could have gotten $120 to help feed their kids. The state wasn’t interested
Florida Opts Out of Federal Program Providing Grocery Assistance to Needy Families: Summer...
Military Failure to Stop the Conflict Now Turned into War: Failure for Biden Administration
The U.S. has been waging a war in the Middle East with airstrikes in three countries. The military expense in...
Politics The New Surfaced Deposition Video: Trump’s Attempt to Save the World from “nuclear holocaust” and More
A new video of Trump has surfaced from an April 2023 deposition of a fraud suit case against him by...
Politics Andrew Cuomo in a Legal Battle with Attorney Letitia over His Sexual Harassment Case
Andrew Cuomo, the former Governor, filed a complaint against New York Attorney General Letitia James. The complaint was filed regarding...
Politics The Ongoing Legal War has Left Both Sides Impatient as the Elections are On-Top
Federal judge Tanya Chutkan rejected Trump's plea to hold Jack Smith in contempt over his election interference case. Defense's Accusation...
Crime New Mexico Lawmakers Determined to Impeach the Governor over Gun Restrictions
Two Republican legislators have aimed to impeach Gov. Michelle Lujan Grisham over her decision to restrict firearms in some public...
Politics Trump’s Victory in Iowa: DeSantis and Haley Determined to Stay in the Race for Presidential Election
With Trump's victory in the Iowa Caucuses on Monday, DeSantis and Haley remain the two candidates now battling for the...
Politics Joe Tacopina’ Withdrawal from Trump’s Legal Team During Two Major Cases Against Him
Trump's highly influential lawyer has decided to withdraw from his cases on Monday. Joe Tacopina, who has been Trump's lawyer...
6 Reasons Why Senior Managers Get So Soft
Remember that guy you used to work with years ago, the one that was always “burning the midnight oil”, and...
5 Questions That Prove How Ethical You Really Are
Look, look, there he is. Yeah, I see ‘em. Come on, let’s go – we gotta head him off before...
Big or Small Customers, Which is More Important?
We must nurture each customer as we do each flower in our garden. Yes, there are the larger and more...
Do We Really Have to Tip for This?
I don’t like seeing tip cups on store counters in coffee shops. Some think it’s tacky, but others think it’s...
Your Customers Don’t Deserve To Be Treated This Way
It was the attitude I disliked the most. Why do they feel this way? Where did they get their lack...
The 3 Best Ways to Deliver the Truth
Today’s guest post is from Alyson Sia. She discusses the 3 best ways a business can discuss issues with their...
This Is Why You Can’t Fill That Position
You have a hard to fill open position at your job. Even after interviewing candidate after candidate, the spot has...
But the Other Guy is Really at Fault
In a recent post from my friend and colleague Shep Hyken, he speaks about the poor service he received at a high-end...
Is Your Customer Service Team Still Wearing Blinders?
Blinders. They’re used on racehorses to keep their focus on running straight ahead and to not be distracted by the...
IRS Will Enforce 1099-K Reporting Of Cash App, Venmo, Zelle, And PayPal Transactions
IRS Implements 1099-K Reporting Requirement for Payment Apps in 2024, Targeting More Accurate Financial Disclosures In 2024, the IRS is...
Keep Moving Forward Through These Difficult Times
…my thoughts on the Coronavirus and what comes next. Keep Moving Forward Through These Difficult Times Because of the Coronavirus, I...
He’s So Darn Good The Competition Wants to Steal Him
The moment I entered the door he looked at me and smiled. “Good morning, welcome to Dunkin’ Donuts. Are you...
35 Reasons Why You’re Not a Good Leader – Part 1
You think you’re a good leader. You have the position, the title, and the power. You’re the boss. But your...
32 Ways To See If You Can…
If you can smile for every customer even though you recently faced your own personal tragedy, If you can keep...
Management’s Ideas Are Always Better – Tip #10
Many times, we managers think we have all the answers, that we know it all, and our way is the...
Address the Argument the Right Way
Always address the point of the argument, NOT, the emotions attached to it. Example: John is upset that his suggestions for...
How to Take Control of Your Blood Sucking Customers
You chase after your customers, hoping to be liked so they buy your product. In your eyes they can’t do...
The Secret Customer Service Trick One Landscaper Used To Get My Business
Finding a landscaper to plant some shrubs and flowers in front of your home should be an easy task. One...
Bigfoot Customer Service. What Is It and Why Are You Still Giving It?
Bigfoot. The elusive missing link between humans and apes. But what does he have to do with customer service? Well,...
What’s Your Idea of Perfect Service?
What do your customers expect from you? Do you live up to their expectations or only reach your own perceived...
Landscaper Customer Service – Tip #23
Each Monday, the landscaping company comes to cut my lawn. They come with 3 men. Sometimes I’m home and get...
Don’t Make Assumptions – Tip #3
How many times did something “fall through the cracks” because you thought another co-worker was going to handle it? I’ve...
Here’s My YouTube Hangout with Evan Carmichael
As a follow-up to my previous post “11 Industry Experts Discuss “What’s More Important: Customer First or Profit First?”, I...
Please Don’t Discount the Inexperienced
This past weekend I helped a friend of mine and served as the maître d for an event of 200...
You NEED To – Tip #13
Respect, decency, and courtesy are foundational measures of society. A heavy-handed approach without caring for the feelings of another is...
Can You Feel It?
It’s there, just like a shadow. You can’t touch it, but you know it’s there. It’s a feeling. A feeling...
Leadership Series: Annette Franz
Today I had the pleasure of interviewing Annette Franz. Annette is CEO of CX Journey Inc, a boutique consulting firm...
Parents Raised Future Concerns as the City took over the School Gym, Forcing Remote Learning on Students
Thousands of students were forced to stay at home for remote learning while migrants preoccupied their school for a night....
An Attempt to Expand the Synagogue Instead Became an Act of Vandalism and Disgrace
A secret tunnel was discovered in Brooklyn under the historic Synagogue which became a confusing incident for the world. The...
Illinois, a Potential Target of Future Nuclear Attack on the U.S
15 cities have been declared a likely target of a Nuclear Attack in the future. The cities include Washington D.C.,...