The moment I entered the door he looked at me and smiled. “Good morning, welcome to Dunkin’ Donuts. Are you looking for a great cup of coffee today?” the attendant said. He already had me smiling. “Yes please”, I answered. No wonder why the competition wants to steal him! This is not a promotion for Duncan Donuts. It’s […]
He’s So Darn Good The Competition Wants to Steal Him Read More »
You think you’re a good leader. You have the position, the title, and the power. You’re the boss. But your employees don’t work hard for you, they talk behind your back, and morale is poor. You don’t understand why. Here Are Some Reasons Why You’re Not a Good Leader You… 1. Manage from your office
35 Reasons Why You’re Not a Good Leader – Part 1 Read More »
Finding a landscaper to plant some shrubs and flowers in front of your home should be an easy task. One landscaper is pretty much the same as another? Or are they? What makes one landscaper better than another? What’s the secret customer service trick? Is it the plants that are picked or the mulch color that
The Secret Customer Service Trick One Landscaper Used To Get My Business Read More »
You chase after your customers, hoping to be liked so they buy your product. In your eyes they can’t do anything wrong, you bend over backwards and give freebies to these blood sucking customers of yours. And still they complain. They do more than just complain, they make a scene in front of other customers or yell
How to Take Control of Your Blood Sucking Customers Read More »
Those not in management think a manager’s job is easy. You get to “come in or leave when you want”, go to meetings all day, you make the big bucks, and “never do any REAL work”. Today’s post identifies 8 things that prove you’re not ready to be a manager. What Do They Want? They all want
8 Things That Prove You’re Not Ready to be a Manager Read More »
We must nurture each customer as we do each flower in our garden. Yes, there are the larger and more colorful flowers that immediately capture our attention but never underestimate the small delicate flowers (our smaller customers) that are sprinkled throughout the bed. They too may grow to be BIG and beautiful. Recognize the Potential of Your
Big or Small Customers, Which is More Important? Read More »
A long-term repeat customer is the goal of every business, one who continues to purchase from you time and time again. But what is it that keeps them coming back? Is it low prices, a continual stream of coupons, loyalty programs, or late night operating hours? These are all good ways to attract a customer, but
Here’s How to Keep Customers Coming Back for More Read More »
Much has been said and written about the “secret to customer service”. Do this, don’t do that. Customers want this and don’t like it when you do that. Many offer some great, and probably very useful, ideas that will fix the issues of service. Well, I don’t know about “the secret” but here are my
12 Rules to End Bad Customer Service – Part 1 Read More »
One day a man was walking along the beach when he noticed a boy picking something up and gently throwing it into the ocean. Approaching the boy, he asked, “What are you doing?” The youth replied, throwing starfish back into the ocean. “The surf is up and the tide is going out. If I don’t throw them back,
How to Use the Starfish Story to Grow Your Business Read More »
Do you start off your interaction with every customer as if you plan on having their business for a long time? What would you do differently if you knew this one transaction will set the tone for all their potential future business? How will you keep your next customer forever? Is it even possible? The next satisfied
Will You Keep Your Next Customer Forever? Read More »
