Steve DiGioia

Personal Development

You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry

I watched her smile at everyone who passed her. Her gaze fell naturally on each person and she took the time to acknowledge the children. Waves, “high-fives” and plenty of thank-yous always seem to be around her. No wonder why the customers love her. How does she do it? Friendly Enough for the Customer Service Industry Good question?

You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry Read More »

He’s So Darn Good The Competition Wants to Steal Him

The moment I entered the door he looked at me and smiled. “Good morning, welcome to Dunkin’ Donuts. Are you looking for a great cup of coffee today?” the attendant said.  He already had me smiling.  “Yes please”, I answered. No wonder why the competition wants to steal him! This is not a promotion for Duncan Donuts.  It’s

He’s So Darn Good The Competition Wants to Steal Him Read More »

Solverwp- WordPress Theme and Plugin