Steve DiGioia

stevedigioia

You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry

I watched her smile at everyone who passed her. Her gaze fell naturally on each person and she took the time to acknowledge the children. Waves, “high-fives” and plenty of thank-yous always seem to be around her. No wonder why the customers love her. How does she do it? Friendly Enough for the Customer Service Industry Good question?

You Need These 9.5 Skills to be Friendly Enough for the Customer Service Industry Read More »

Do This Instead of Worrying About a Good NPS Score

Net Promoter Score®, or NPS, measures customer experience and predicts business growth. This proven metric transformed the business world and now provides the core measurement for customer experience management programs around the world. But we should do this instead of worrying about a good NPS score. What should we do? I’ll get to that in

Do This Instead of Worrying About a Good NPS Score Read More »

Leadership Series: Annette Franz

Today I had the pleasure of interviewing Annette Franz. Annette is CEO of CX Journey Inc, a boutique consulting firm specializing in helping clients ground and frame their customer experience strategies in/via customer understanding. Annette’s passion lies in teaching companies about customer experience and helping them understand the critical linkage between the employee experience and

Leadership Series: Annette Franz Read More »

Solverwp- WordPress Theme and Plugin