What Advice Can You Offer to Anyone in the Service Industry?

...what is your 1 piece of great advice?

How Do You Answer That Question?

what advice can you offer

Answer: Never settle for “good enough”!

I believe that constant reinforcement of the standards and expectations of your department or property is the key to being successful.

I am very willing to hold my staff to a higher level even if others do not. Are you? Click To Tweet

I want to be the best.  I want my staff to be the best.  I want other employees to look at my team and say “wow, they are really good”, “they do a great job” or “I want to work in that department”.  That’s what I want. 

But we can’t get there without being on the floor and evaluating our performance every day, without fail.

Your employees are a reflection of you and your values. Click To Tweet

How do you hold yourself accountable, how do you show respect for your team and how do you take the steps to build additional leaders to continue your good work in your absence?  This must be part of our daily efforts, without fail.

You will never get to that level by being “good enough”.

Bonus Answer: Anticipate the needs of the customer

Without anticipating the needs of the customer/guest, how can we ever be prepared for the eventual problem or mistake that will of course happen?

We're not perfect, but we must plan accordingly so the customer THINKS we are! Click To Tweet

So, how do YOU answer his question? What’s YOUR 1 piece of advice to others? ➤Leave a comment below and add to the discussion, thanks.


Copyright © 2017 Steve DiGioia

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14 thoughts on “What Advice Can You Offer to Anyone in the Service Industry?

  1. First of all the “Customers ” is our boss they pay our salaries and they gives us the motivation and ideas of what we should do/make it better our services, Well, am not an expert for industrial services, You have to look at your foundation of the island were you at, what is the island all about, create your own image, and put yourself in that image as well as a customer/tourism what you expected, working with your employees you have show/tell them to put themselves in every customer/tourist shoe of how to be treated as well as you as a owner/manager of the company you have to show your employees that everything they have done for you. You appreciated cause for every problem there is always a solution to solve it, and at times when that mistake comes you learned how to make it better, always keeping a positive minded, give respect, and to be open, make your employees come to work with comfort, not negative so they can do their work better 110% instead of 100%.

    • Hi Monica.

      Too many times we forget that yes, we work for the customer. When they are not happy with us (either because of a bad product we offer or bad service provided) they can easily “fire us” by taking their business somewhere else.

      Doing what is in the best interest of the customer needs to be our 1st goal. Thanks for your comment.

  2. Since I am basically a staff of one, I hold myself to high standards. Anticipating needs of customers is my priority and Iincerely try to do so by having textbooks and other materials available. However, this gets a bit tricky when our small campus bookstore is supplied from our main campus bookstore…and they get supplied by publishers and others- who are very often out of stock on items. How do you conquer this roadblock? By trying your best to find alternative options for your customers (checking our other two campuses, etc.), of course…and by commiserating and empathizing with them, too.

    • That’s true Lynn. I teach the same thing in my training classes. I put the employee in the shoes of a supermarket cashier after a long day. How understanding are we when the cashier is slow or a little cranky from dealing with some crazy customers all day? It usually works.

  3. Best advice I can offer anyone in the Service Industry, is everything starts & finishes with you. Your attitude has to go beyond the smiling, friendly, efficient “We’re happy to see you”. Your aim is high, but setting you (and your company) apart today, requires “We’re happy to see you, and glad to be entirely of service to you.” Your customers deserve nothing less than your undivided attention by providing consistent attention to the smallest details, done right, the first time with integrity.

    Every little thing you do should communicate positively to your customer, and drawn together, plays a huge role in satisfying your happy customers. Happy customers are very likely to return; more importantly, will share their positive experience with someone else, who in turn, will come to experience, go away a happy customer who is likely to return and share their experience, and so on.

    The best service industry Ambassadors instinctively know to place their customers needs above their own, and they are never too busy to help. They do this because its reinforced through similar actions, across departments, top to bottom, consistently, with utmost importance and integrity placed upon customer satisfaction.

    • Eric,

      Sounds like the “service” must first be a part of you. Without that, we can’t really show the highest level of service to others.

      A customer can tell when we are not sincere or just reading from a script. A smile doesn’t cover a non-genuine attitude. We must give of ourselves for the benefit of the customer. Thanks.

  4. Steve, I believe COMMUNICATION is a key factor. Not only between your staff members, but between you and your customers. Communication includes the ability to listen – not just hearing what someone is saying, but really listening – and then paraphrasing what they have said back to them – so everything is well understood by all involved.
    Also, there is always room for improvement in whatever you do, so – strive for the top!

      • You got it Steve; when I say great customer experience starts and finishes with you, I don’t mean, “Its all about you.” We’ve all received great service before; so we know what it looks like, feels like, smells like.
        It all starts with the giver of great service. Great attitude~ is a term that gets thrown around a lot~to me, a great attitude is about being ready to perform; give the Academy Award Performance; slipping into character isn’t fake; its REAL, and you have to be dialed in; aware of everything that’s going on around you. Observe, listen, show empathy, care. Its the mass coordination of many things happening at once. Voice inflection, tone, pitch, enthusiasm, gestures, body language, looking good, feeling good, being good is an art unto itself. I KNOW for a fact if I have all of the aformentioned operating at peak efficiency, I am GOING TO DELIVER an Academy Award Performance. Yes, its important to me; its almost like a game I play with myself, to deliver stupendous, other-worldly customer experience and satisfaction every time out. When the curtain goes up; its GO TIME BABY! Customers are sooo appreciative; and its what keeps me going; to see the satisfaction on their face, in their handshake, in their voice. Keeps me going…I have to have that feeling of delivering as promised, to myself, and to them!!

    • Exactly Bill. Long term business is built on a relationship with the customer, at least how it was done many years ago.

      A smile and a handshake was all that was needed to solidify a deal. No lawyers or paperwork. Your word was good enough because we kept it. Thanks.

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