How Do You Answer That Question?
Answer: Never settle for “good enough”!
I believe that constant reinforcement of the standards and expectations of your department or property is the key to being successful.I am very willing to hold my staff to a higher level even if others do not. Are you? Click To Tweet
I want to be the best. I want my staff to be the best. I want other employees to look at my team and say “wow, they are really good”, “they do a great job” or “I want to work in that department”. That’s what I want.
But we can’t get there without being on the floor and evaluating our performance every day, without fail.Your employees are a reflection of you and your values. Click To Tweet
How do you hold yourself accountable, how do you show respect for your team and how do you take the steps to build additional leaders to continue your good work in your absence? This must be part of our daily efforts, without fail.
You will never get to that level by being “good enough”.
Bonus Answer: Anticipate the needs of the customer
Without anticipating the needs of the customer/guest, how can we ever be prepared for the eventual problem or mistake that will of course happen?We're not perfect, but we must plan accordingly so the customer THINKS we are! Click To Tweet
So, how do YOU answer his question? What’s YOUR 1 piece of advice to others? ➤Leave a comment below and add to the discussion, thanks.