On today’s video we welcome our special guest Jeff Toister.
As a customer service trainer, advocate and author of “The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service“, Jeff discusses his thoughts on how to improve your company’s service culture.
Topics of Discussion:
1. How do you define a successful customer service culture?
2. Why we should NOT copy another company’s service culture model.
3. Why it’s important to align every employee to the customer service vision.
4. How do you get your employees more engaged?
Join co-host Tal Shnall and me to welcome Jeff Toister.