Leadership – Page 2 – Steve DiGioia

Leadership Series: Annette Franz

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Today I had the pleasure of interviewing Annette Franz. Annette is CEO of CX Journey Inc, a boutique consulting firm specializing in helping clients ground and frame their customer experience strategies in/via customer understanding. Annette’s passion lies in teaching companies about customer experience and helping them understand the critical linkage between the employee experience and […]

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35 Reasons Why You’re Not a Good Leader – Part 1

You think you’re a good leader. You have the position, the title, and the power. You’re the boss. But your employees don’t work hard for you, they talk behind your back, and morale is poor. You don’t understand why. Here Are Some Reasons Why You’re Not a Good Leader You… 1. Manage from your office