Do you start off your interaction with every customer as if you plan on having their business for a long time? What would you do differently if you knew this one transaction will set the tone for all their potential future business? How will you keep your next customer forever? Is it even possible? The next satisfied […]

You know the drill…money is tight so your spouse tells you to not spend too much.  No more $15 lunches, no more afternoon snacks from the corner store, and those “sports magazines”…no more for a few months. Boy, what a way to start the week! How Good Service In a Restaurant Affects Your Family Budget. So,

Regardless of your business, there will be the inevitable situation where a customer is dissatisfied with your product or service.  It is something we never want to deal with but know that we must. In a perfect world, our product or service is everything our customers expect, everything they thought it would be.  That’s why they