Correspondence from most members of the retail industry is reduced to little more than a form letter with a few “mail-merged” names; the letter can fit most circumstances and usually does. Isn’t it about time someone uses their imagination and creates a response that we look forward to read…and share? Derek Sivers, who founded CD […]
Read How CD Baby Turns a Mundane Email Into an “Exceptional Conversation” Read More »
What do your customers expect from you? Do you live up to their expectations or only reach your own perceived “ceiling” of service? Are you “good enough”? Maybe. But good enough for whom? Once we believe we have little to learn about the needs of our customer we no longer deserve their business –
What’s Your Idea of Perfect Service? Read More »
It was the attitude I disliked the most. Why do they feel this way? Where did they get their lack of thoughtfulness? Why don’t they care about the customer? These kids have no work ethic anymore, I just don’t understand… Those in a position to hire face it every day. Potential employees who in years
Your Customers Don’t Deserve To Be Treated This Way Read More »
As a follow-up to my previous post “11 Industry Experts Discuss “What’s More Important: Customer First or Profit First?”, I contacted Evan Carmichael – who offered to provide his response in a LIVE YouTube Hangout. Watch it below. Evan Carmichael was named one of the Top 100 Great Leadership Speakers by Inc. Magazine and is
Here’s My YouTube Hangout with Evan Carmichael Read More »
The moment I entered the door he looked at me and smiled. “Good morning, welcome to Dunkin’ Donuts. Are you looking for a great cup of coffee today?” the attendant said. He already had me smiling. “Yes please”, I answered. No wonder why the competition wants to steal him! This is not a promotion for Duncan Donuts. It’s
He’s So Darn Good The Competition Wants to Steal Him Read More »
You think you’re a good leader. You have the position, the title, and the power. You’re the boss. But your employees don’t work hard for you, they talk behind your back, and morale is poor. You don’t understand why. Here Are Some Reasons Why You’re Not a Good Leader You… 1. Manage from your office
35 Reasons Why You’re Not a Good Leader – Part 1 Read More »
Finding a landscaper to plant some shrubs and flowers in front of your home should be an easy task. One landscaper is pretty much the same as another? Or are they? What makes one landscaper better than another? What’s the secret customer service trick? Is it the plants that are picked or the mulch color that
The Secret Customer Service Trick One Landscaper Used To Get My Business Read More »
You chase after your customers, hoping to be liked so they buy your product. In your eyes they can’t do anything wrong, you bend over backwards and give freebies to these blood sucking customers of yours. And still they complain. They do more than just complain, they make a scene in front of other customers or yell
How to Take Control of Your Blood Sucking Customers Read More »
Those not in management think a manager’s job is easy. You get to “come in or leave when you want”, go to meetings all day, you make the big bucks, and “never do any REAL work”. Today’s post identifies 8 things that prove you’re not ready to be a manager. What Do They Want? They all want
8 Things That Prove You’re Not Ready to be a Manager Read More »
We must nurture each customer as we do each flower in our garden. Yes, there are the larger and more colorful flowers that immediately capture our attention but never underestimate the small delicate flowers (our smaller customers) that are sprinkled throughout the bed. They too may grow to be BIG and beautiful. Recognize the Potential of Your
Big or Small Customers, Which is More Important? Read More »
