A 25+ year hospitality veteran, customer service trainer/coach, author & speaker, Steve has developed high performance service teams through increased leadership engagement, attention to detail and anticipating the customer’s needs.
Steve is a featured writer/contributor to many of the leading hospitality and customer service publications such as eHotelier, Hotel F&B Observer, Hotel News Resource, the Hsyndicate Network, Customer Think, Bizcatalyst 360, and many more.
His book “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter” is an easy-to-follow training method that can be used across all industries, resulting in better customer retention and repeat business for your company. It's the blueprint for teaching "WOW" customer service.
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Steve now continues his writings of
original customer service-related articles on his blog.
Read his most recent articles here ►►►
Read his best tips and tactics to "WOW" your customers & provide the leadership needed to keep them coming back for more.
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"10 Phrases That Should Never Be Used in the
Customer Service Business"