With 20+ years of leadership in the hospitality industry and a lifetime of customer service experience, Steve uses storytelling to share real-world tips and tactics to help you provide the experience your customers’ desire and promote a positive team culture.
Enhance Service ★ Improve Morale ★ Increase Profits
Do What's in The Best Interest of Your Customers
...and show it in all your actions.
MY LATEST BLOG POSTS
Thanks for sharing your thoughts and knowledge Steve. You are one of the best hospitality thinkers around today - Dale Blosser
Thank you for sharing your wisdom, thoughts and knowledge with all of us out here!
Thank you for reminding us of what
great service really is.
So pleased to hear the practical experience Mr. DiGioia possesses as it helps put theory into more "real world" and relatable terms.
---Erick Lorenzana, Associate Director,
Fairleigh Dickinson University
Thank you for all the inspiration and advice. ---Kim Storment
Excellent, inspirational, and personable speaker - a true embodiment of what a hospitality professional should aspire to be! ---County College of Morris
You have re-ignited my passion for customer service. Inspirational leaders breed inspirational followers. ---Traci Pevy
Anyone looking for a captivating speaker look no further. I highly recommend him.
---Chef Lynn Bourinaris
Thank you for everything, this industry needs more leaders like you.
You have a great gift for giving a voice to customer service professionals everywhere! Thank you so much for your exemplary work! ---Michael A. Capristo
Steve's book “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter”
is an easy-to-follow training method that can be used across all industries, resulting in better customer retention and repeat business for your company.
It's the blueprint for teaching "WOW" customer service.