A customer service trainer/coach, author & speaker, Steve DiGioia uses his 20+ years of experience in the hospitality industry to help companies and their employees find unique ways to be successful and provide the anticipatory service their customers’ desire.
When there's need for improvement, increased productivity, service skills training & enhanced management development, Steve seems to be the one called on to help;
hence his nickname the "Go To Guy".
How to Create the Mindset of Service
Focus on your daily goal: "Do What's in the Best Interest of Your Customer"
His book “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter”
is an easy-to-follow training method that can be used across all industries,
resulting in better customer retention and repeat business for your company.
It's the blueprint for teaching "WOW" customer service.
►►► Contact me today to speak to your team and provide real-world actionable tips and tactics to "WOW" your customers!
Currently accepting assignments in NY and NJ.
*Available for print/online interviews, podcasts, webinars & in-person training*
Jersey Cares.org Webinar - November 17, 2016
Dept. of Hospitality Management, @CCM - December 6, 2016
YouTube Hangout with Evan Carmichael - December 22, 2016