A customer service trainer, coach, author & speaker, Steve DiGioia uses his 20+ years of experience in the hospitality industry to help companies and their employees find unique ways to be successful and provide the anticipatory service their customers’ desire.
When there's need for improvement, increased productivity, service skills training & enhanced management development, Steve seems to be the one called on to help;
hence his nickname the "Go To Guy".
His book “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter”
is an easy-to-follow training method that can be used across all industries,
resulting in better customer retention and repeat business for your company.
It's the blueprint for teaching "WOW" customer service.