8 Mood Altering Tips Your Customers Will Love You For

...and you won't need a Mood Ring!

Mood affects how you behave and how you behave affects your ability to care for your customer. This prompts the question; “Can you put your mood on hold while caring for your customer?” If so, do you need a Mood Ring to do it? No, not at all…

8 Mood Altering Tips Your Customers Will Love You For

Ask yourself if you are willing to shift your mood into neutral so you can better understand customer needs? Remember, your customer (your guest), has their own issues to deal with and is put off when your mood is less than happy, welcoming and appreciative.

You need to snap out of your funk when you leave your house. When you arrive at work, walk to the back of your car, open the trunk, and “stuff all your problems inside” then slam the door.

Now you’re free to smile and take on the world.

Here’s 8 Mood Altering Tips Your Customers Will Love You For

When you’re…

Excited – Take deep calming breaths of air

Cranky – Focus on the customer and not yourself

Bored – Focus on the positive aspects of your job and customers

Overwhelmed – Ask other employees for help

Exhausted – Use breaks to rest and restore your energy

Frustrated – Ask co-workers for suggestions on better ways to get tasks done

Sad – Find ways to make your customers smile to cheer yourself up

Shy – Practice ways to professionally meet, greet and assist customers

Now you’re probably saying, “Come on Steve, sure it’s easy for you to tell us to get out of our bad mood but that’s easier said than done”.

Yes, you’re right – but what other choice do you have?

Every business either produces a product, sells a product, markets a product or provides a service. That’s it. Nothing more, nothing less.

It’s our job to ensure we do it with a smile and make the customer our spotlight.

Great service is our goal and a spectacular customer experience is the prize. Click To Tweet

So take off your Mood Ring, lock your troubles in the trunk and get to work!

This post is inspired by the “Guest Service Gold” program from the American Hotel & Lodging Educational Institute.

Copyright © 2018 Steve DiGioia

► Like this post? Share it with friends on Twitter & Facebook. If you agree or disagree and have something to say about this post - I'd love to hear it. Leave a comment below... __________________________________________________________

Leave a Reply

Your email address will not be published. Required fields are marked *

4 thoughts on “8 Mood Altering Tips Your Customers Will Love You For

  1. Many years ago, I learned that my problems were just that – mine. When I walked into work, I focused on customers and Guests in order to help them with their requests, searches or issues. My issues were placed on the back shelf, so they wouldn’t interfere with all of the VIPs (very important and very individual persons!) who came to visit.
    A bonus to this philosophy was that if I had come into work in a down mood, helping someone else and raising their mood consequently put me in a better frame of mind as well. By the end of the shift, I was smiling because I knew I had made so many others smile. I knew I could take a look at my own issues from a different perspective and find the best solution to solving them.

    • One of the most difficult parts of the customer service industry is being able to put aside our personal challenges so we may better serve our customers. Guess that’s what makes us professionals. Thanks, Lisa.